Privacy Policy

Last updated: October 2, 2026

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1. Our approach to privacy

Serenity Wings Healing & Reiki respects the privacy of clients and website visitors. We collect only the personal information reasonably needed to respond to inquiries, arrange and provide services, maintain basic business and billing records, and communicate with clients.

 

2. Information we collect

Depending on how you contact or work with us, we may collect:

• your name;

• your email address;

• your telephone or mobile number;

• information you include in an email, text message, contact form, or other communication;

• basic appointment, service, billing, payment-status, or account records needed to operate the business.

We do not intentionally collect medical records, detailed health histories, government identification numbers, or payment-card details through this website. If the business later introduces an intake form or service that collects additional or more sensitive information, this policy should be reviewed and updated.

 

3. How we use personal information

We may use personal information to:

• respond to questions or requests;

• arrange, confirm, reschedule, or follow up on appointments and services;

• communicate about services you have requested or received;

• prepare invoices, track payments or amounts owing, and maintain normal business records;

• meet accounting, tax, legal, insurance, or other legitimate business obligations;

• send promotional email or text messages only where we have the consent or other legal basis required to do so.

 

Contacting us does not automatically add you to a marketing list. You may ask us at any time to stop sending promotional communications.

 

4. Consent

When you voluntarily provide your contact information so that we can answer an inquiry, book a service, or communicate with you, we use that information for the purposes that would reasonably be expected in that context. Where additional consent is required, we will request it. You may withdraw consent for optional uses, subject to legal or contractual requirements.

 

5. Sharing information

We do not sell or rent personal information. We may disclose limited information to service providers that help us operate the business, such as website hosting, email, scheduling, accounting, payment, or technology providers, but only as reasonably necessary for those services. We may also disclose information where required or permitted by law.

 

6. Service providers and processing outside Canada

Some technology or service providers may store or process information outside Ontario or outside Canada. When that occurs, information may be subject to the laws of the jurisdiction where it is processed.

 

7. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for normal business, accounting, tax, insurance, dispute-resolution, or legal requirements. Information that is no longer reasonably required is deleted, destroyed, or anonymized when practical.

 

8. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the limited personal information we hold. No website, email system, or internet transmission can be guaranteed to be completely secure.

 

9. Cookies and website technology

The website may use cookies or similar technologies that are necessary for basic operation. Optional analytics or other non-essential technologies, if used, will be described in our Cookie Policy and managed through the website's consent controls where appropriate.

 

10. Access, correction, and questions

You may contact us to ask what personal information we hold about you, request a correction, or raise a privacy concern. We may need to verify your identity before responding to an access or correction request.

Contact:  Barb@serenitywings.ca

 

11. External links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.

 

12. Changes to this policy

We may update this Privacy Policy when our practices, website services, or legal obligations change. The current version will be posted on the website with the date of the latest update.